Tag Archives: remedyforce

Salesforce: How to Export Queue Members to Excel

As of this writing, Salesforce provides no way of reporting on who belongs to which queues. To know who is a queue member, you must either (a) go to the Salesforce Setup page to manage the queue or (b) run a SOQL query and join on groupmember object then export the data using Data Loader […]

Remedyforce: How to make all Incident/Problem/Change URLs view in Remedyforce Console

Inspired by this idea Open records in respective console when select “Recent Items” list and discussion around Incident and Task Consoles and how to ensure any URLs (e.g., from search results, recently viewed, look up fields, etc) to an incident, task, problem, change request, release, etc appear in the console rather than the standard Salesforce […]